Little Lady Bag Return & Exchange Policy

We hope your Little Lady Bag becomes her new favourite companion.
If something isn’t quite right, here’s how we can help.

Return Window & Condition

  • You may request a return within 14 days of delivery.
  • Items must be:
    Unused and unworn
    In their original condition
    With all tags, stuffing and packaging included

We cannot accept returns of bags that are clearly used, stained, damaged by the customer, or missing parts.

Defective or Damaged Items

If your bag arrives with a fault or damage:

  1. Contact us as soon as possible with your order number and clear photos of the issue.
  2. After reviewing, we’ll arrange a replacement to be shipped to you, or offer an exchange / solution if the original style is unavailable.

There is no restocking fee for approved defective or damaged items.

Change-of-Mind Returns

If you simply change your mind:

  • You may return eligible items for:
    Shop credit for a future purchase, or
    A refund to your original payment method, minus a 20% restocking fee

The restocking fee helps cover inspection, repacking and payment processing costs.

  • Original shipping costs are non-refundable.
  • Return shipping is usually paid by the customer, unless otherwise agreed.

Preorder Refund

Preorder orders are eligible for full refund anytime before product dispatch.

Exchanges

If you’d like to exchange for a different colour or style:

  • Please contact us first.
  • In many cases, we’ll ask you to return the original bag (following the change-of-mind rules above), then place a new order for the bag you’d like.
  • For defective items, we’ll arrange the exchange directly without a restocking fee.

How to Start a Return or Exchange

  1. Email us at [your contact email] with:
    Order number
    Item(s) you’d like to return or exchange
    Reason for return
    Photos if the item is damaged or defective


  2. We’ll reply with instructions and the return address.
  3. Pack the bag carefully in its original packaging if possible, to protect the hardware and plush body in transit.

We recommend using a tracked shipping service, as we can’t be responsible for returns lost in transit.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns on:

  • Items marked Final Sale
  • Heavily used or damaged bags
  • Items returned without contacting us first

Any such items received back may be sent back to you at your own cost.

Need Help?

If you’re unsure whether your order is eligible for return or exchange, please contact us before sending anything back.