Privacy Policy

Last updated: Jun 2025

This Privacy Policy explains how Little Lady Bag (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website and services.

By using our Site, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide directly

  • Contact details: name, email address, shipping and billing address, phone number.

  • Order information: products purchased, payment method (via our payment provider), delivery details.

  • Messages: any information you send through contact forms, email, or customer support.

  • Reviews or content: information you choose to submit in product reviews or feedback.

1.2 Information collected automatically

When you visit our Site, we may automatically collect:

  • IP address and approximate location (country / region)

  • Device type, browser type and version

  • Pages viewed, time spent on pages, clicks, and referring/exit pages

  • Cookies and similar tracking technologies (see below)

This information helps us understand how visitors use our Site and improve your experience.

2. How We Use Your Information

We may use your information for the following purposes:

  • To process and deliver your orders (including payment, shipping and order updates).

  • To provide customer support, respond to your questions and handle returns or exchanges.

  • To send you transactional emails, such as order confirmations, shipping notifications and important service updates.

  • To improve our Site and services, including analytics, troubleshooting and performance monitoring.

  • To personalize your experience, such as showing relevant products or remembering your preferences.

  • For marketing, where permitted by law, such as sending newsletters or special offers if you opt in.

We will not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to:

  • Remember items in your cart

  • Keep you logged in (where applicable)

  • Understand how visitors use our Site (analytics)

You can usually control cookies through your browser settings. Disabling certain cookies may affect how the Site functions.

4. Sharing Your Information

We may share your personal information with:

  • Service providers who help us operate our business (e.g. payment processors, shipping carriers, email service providers, website hosting and analytics).

  • Legal authorities, if required to do so by law, court order or to protect our rights or the rights of others.

These third parties are only given the information necessary to perform their services and are not permitted to use it for other purposes.

5. Payment Information

We use trusted third-party payment processors to handle your payment information securely.
We do not store your full credit card details on our own servers. Payment information is handled in accordance with the payment provider’s security and privacy policies.

6. Data Retention

We keep your personal information for as long as necessary to:

  • Provide the products and services you requested

  • Comply with our legal and accounting obligations

  • Resolve disputes and enforce our agreements

When we no longer need your information, we will delete or anonymize it in accordance with applicable laws.

7. Security

We take reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing the personal information we hold about you

  • Requesting correction of inaccurate or incomplete data

  • Requesting deletion of your data (subject to legal retention requirements)

  • Objecting to or restricting certain types of processing

  • Withdrawing consent where processing is based on consent

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

9. Marketing Communications

If you sign up to receive our newsletter or marketing messages:

  • You consent to us using your email to send updates, offers and news about Little Lady Bag.

  • You can unsubscribe at any time by clicking the link in our emails or contacting us.

Even if you unsubscribe from marketing emails, we may still send you transactional messages related to your orders (e.g. order and shipping confirmations).

10. Children’s Privacy

Our products are designed for children, but our website and online services are intended for use by adults (such as parents or guardians).

We do not knowingly collect personal information directly from children without parental consent. If you believe a child has provided us with personal information without your consent, please contact us and we will take steps to delete such information where appropriate.

11. International Transfers

If you are located outside of [your country/region] and place an order or use our Site, your information may be transferred to and processed in [your country/region] or other countries where our service providers operate. Data protection laws may differ from those in your country, but we will take reasonable steps to protect your information in accordance with this Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: hello@littleladybag.com